Total quality management (TQM) is the continual process of identified and minimizing or removing errors in manufacturing, streamlining supply chain management, enhance the customer experience, and ensuring that workers are up to speed with training (BARONE, 2020) . “Total” mean all departments apart from production such as planning, accounting, maintenance, etc. are obligated to improve their operations; "management" means executives are obligated to actively manage quality through funding, training, recruiting, and goal setting. History of Total Quality Management (TQM) 1920s · Some of the first seeds of quality management were planted as the principles of scientific management swept through the U.S. industry. · Businesses clearly separated the processes of planning and carrying out the pla...
Leadership and Strategic Management